More Than Just a Ride: The Story Behind Capital Shuttles and Tours 2000 Ltd

In the bustling world of transport, it’s easy to feel like just another passenger. But for customers of Capital Shuttles and Tours 2000 Ltd, every ride comes with a personal touch — and that’s exactly how owner-operator Rose Vailima wants it.

Rose is the heart and soul behind the well-known Upper Hutt-based transport company. What began as a supportive role in the background has grown into a thriving operation that connects people across the country, helping them get where they need to go—safely, reliably, and with genuine care.

Rose Vailima

From the Ledger to the Driver’s Seat

The story starts in 1998 when Capital Shuttles and Tours was founded by another operator. In 2001, Rose came on board as the company’s accountant. With a professional background in real estate property management and accounting for various businesses, she quickly became a vital part of the operation.

When the original owners fell ill, Rose stepped in to help—eventually taking over the company and breathing new life into it. What started with a single van has now grown to an impressive fleet, including five vehicles personally owned by Rose, additional vans and cars run by contractors, and even buses.

Despite the growth, she has never lost sight of the values that matter most to her: honesty, reliability, and service to the community.

“My mission is simple,” says Rose. “To provide honest and dependable service at reasonable prices, and to create jobs for others along the way.”

What Makes Capital Shuttles Different?

Unlike large transport chains or app-based ride services, Capital Shuttles offers something refreshingly rare—true personal service. As a locally owned and operated business, every booking is handled with care. You’re not just a name in a system; you’re a person with a place to be—and Rose and her team are committed to getting you there, on time and stress-free.

Offering a wide range of services—from airport shuttles and special event transport to regional tours and everyday local errands—Capital Shuttles and Tours services people of all walks of life. Whether you're flying out at 4am, attending a wedding, competing in a sporting event, or simply heading to the shops, they’re just a phone call away.

And it’s not just what they do—it’s how they do it.

“We’re known for honesty, reliability, and that little extra care,” says Rose. “Our customers feel it—and they tell us that all the time in their reviews.”

Indeed, their Google reviews are packed with glowing praise. Customers frequently mention friendly drivers, spotless vehicles, punctual arrivals, and peace of mind—especially in those moments where reliable transport makes all the difference.

Rose has built her business around people—both the customers and her team. She knows she can’t drive every shuttle herself anymore, so she spends about 75% of her time managing operations from the business hub. But rest assured, she’s never far from the action. From rostering to vehicle upkeep to customer service, Rose keeps a close eye on every detail.

Memorable Moments and Milestones

Capital Shuttles has been featured in local publications and has earned a place as a trusted name in New Zealand transport.

They’ve catered to a wide variety of clients—from tourists and families to corporate groups and community organizations. And for Rose, the best reward is often hearing what customers have to say.

“We’ve had so many messages from people who were grateful for our help—especially when other options let them down. That kind of feedback makes all the hard work worth it.”

Looking Ahead

As the business continues to evolve, Rose is exploring ways to serve even more people. A 22-seater vehicle may soon join the fleet, adding more options for larger group travel and special events.

But even with these plans in motion, her focus remains grounded: to continue offering honest, high-quality service with the personal care that customers have come to love.

Need a Lift? Choose the Team That Literally Goes the Extra Mile!

Capital Shuttles and Tours 2000 Ltd is your trusted travel partner.

📞 Phone: 027 564 4459
📧 Email: capitalshuttles2000@gmail.com
🌐 Website: www.capitalshuttles.co.nz
👍 Follow them on Facebook

Capital Shuttles and Tours 2000 Ltd – Where every journey begins with trust, and ends with a smile.